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Sealed Product Authenticity

Our Commitment to Sealed Products

At TruchaPokeShop, we take sealed product integrity seriously. Every item we list is handled carefully and represented as accurately as possible. This page explains how we source our products, how we describe their condition, and what to do if you have a concern after your order arrives.

How We Source Our Products

We source sealed Pokémon products through established hobby distributors, wholesale channels, and authorized retailers. We do not misrepresent the origin or condition of any item we sell. If a product's sourcing documentation (such as invoices or import records) is relevant to your purchase, you are welcome to contact us and we will share what we are able to provide on a case-by-case basis.

How We Represent Packaging Condition

Each product listing describes the packaging condition as accurately as we can at the time of listing. Condition terms we use: Some Items Are out of control depending on How they show up from distros

  • Mint / Pack Fresh – No visible damage to the shrink wrap or box. Corners and edges are intact.
  • Near Mint – Minor scuffs or slight corner wear to the outer packaging only. Contents are unaffected.
  • Light Played – Visible wear to the outer box or wrap, but the seal is fully intact and contents are undisturbed.

If you have questions about a specific listing's condition before purchasing, please reach out before placing your order.

What to Do If You Suspect an Issue

If your order arrives and you believe there is a problem with the packaging condition or seal integrity, please take the following steps before opening the product:

  1. Photograph all sides of the outer packaging, including corners and edges.
  2. Photograph any area of concern up close — shrink wrap tears, resealed edges, or damaged corners.
  3. Photograph the shipping box or mailer, including any damage visible from shipping.
  4. Do not open the product if you intend to submit a claim.

These photos are essential for us to investigate and resolve your concern quickly.

Submit an Inquiry

If you have a question about a product's authenticity, sourcing, or condition — or if you received an order that does not match its listing — please contact us directly:

  • Email: Trucha0903@gmail.com

Please include your order number, a description of your concern, and the photos you took (if applicable). We review all inquiries and will respond within 2 business days.

We do not guarantee pack odds, card pulls, or the contents of sealed products beyond what is printed on the manufacturer's packaging. Our responsibility is limited to accurately representing the condition and seal integrity of every item we ship.